Refund Policy - Time Supervisor

Effective Date: 1 June 2025

At Time Supervisor, we strive to deliver reliable and effective time tracking and productivity tools to all our customers. This Refund Policy outlines the terms under which refunds may be issued.

1. Free Trial

Time Supervisor offers a 14-days free trial on select plans. You will not be charged during the trial period. To avoid charges, you must cancel before the trial ends.

2. Subscription Fees

Once a paid subscription begins, all fees are non-refundable, except where required by law. This includes:

Monthly or annual plan payments
Charges made after your renewal date
Unused time on a subscription

3. Exceptions

We may consider refund requests under the following exceptional circumstances:

You were charged in error (e.g., duplicate charges)
You experienced a technical issue that prevented use of the service (and support was unable to resolve it)
You canceled before renewal but were still charged

To request a refund under these exceptions, please contact billing@timesupervisor.com within 7 days of the charge.

4. Cancellation Policy

You may cancel your subscription at any time via your account settings. Upon cancellation:

Your subscription will remain active until the end of the billing period.
You will not be charged for subsequent periods.
No partial refunds are issued for remaining time.

5. Third-Party Payments

If you subscribed through a third party (e.g., app store or payment processor), their refund policies may apply. Please contact them directly for assistance.

6. Contact Us

If you have any questions about this policy or believe you were charged incorrectly, please contact us: contact@timesupervisor.com .